Last updated: September 12, 2026
Our role
CaterHarbor is a catering marketplace and coordinator. Food is prepared by independent catering providers. Final availability and fulfillment are manually confirmed by CaterHarbor together with the selected caterer.
Requests and confirmation
A submitted request is not a confirmed order and does not guarantee acceptance. An order becomes final only after CaterHarbor manually confirms menu availability, final pricing, delivery timing and any special requirements.
Menu items, caterers, dates and delivery availability are all subject to confirmation and can change before an order is finalized.
CaterHarbor or the catering provider may decline a request that cannot be safely or reasonably fulfilled.
Pricing, taxes and additional charges
Prices shown on this site are starting prices and may be corrected if there is an obvious typographical or technical pricing error. Where a correction applies, we confirm the corrected price with you before the order is finalized.
Delivery fees are based on distance from Eastgate Square Mall in Hamilton to the customer’s delivery address.
Taxes, delivery, staffing, setup, rentals, chafing equipment and unusual event or building logistics may be charged separately where applicable, and are confirmed before the order is finalized.
Minimums and promotions
Most CaterHarbor catering menus require a minimum order for 10 guests. Smaller requests may still be submitted for a custom quote and will be reviewed individually. Individual chicken shawarma or falafel wraps require a minimum of 10 wraps.
Promotions are subject to their displayed eligibility requirements, cannot be combined unless stated, and are applied only after verification.
Food preparation and allergies
Individual caterers are responsible for preparing their food. CaterHarbor coordinates the request and confirmation between the customer and selected caterer.
Dietary requests are communicated before confirmation, but no allergy or cross-contact guarantee applies unless it is expressly confirmed in writing for the order.
Changes, cancellations and refunds
Confirmed-order changes, cancellation terms and any refund eligibility depend on timing, purchases already made and the final confirmation. Review the Cancellation, Changes & Refunds page and contact CaterHarbor promptly.
Customer details and delivery access
Customers are responsible for providing accurate event, delivery and dietary information, and for sharing changes as early as possible.
This includes relevant building, loading, parking, elevator or site restrictions where applicable, so delivery can be completed on time.
Reviews and photos
Submitted reviews must relate to a completed order. CaterHarbor may verify, decline or remove submissions and will not publish private contact or order-reference information.